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FAQs

In the following, we have compiled answers to frequently asked questions (FAQs) for you.

1. Stand construction / technical equipment

How high is the ceiling in the hall? What is the maximum floor load and what is the lighting situation in my hall? For this information, please refer to fact sheets available here.

If you have any other questions, please contact the project manager at

Telephone +49 69 75 75-57 86
anette.berz@messefrankfurt.com

In some of the halls (see information regarding heights), stands can have two storeys.
To build a two-storey stand, you will be required to submit two copies of plans relevant to the approval process including verified information on the static no later than six weeks before installation to

Messe Frankfurt Venue GmbH
Technisches Veranstaltungsmanagement
Ludwig-Erhard-Anlage 1
D-60327 Frankfurt am Main
technics@messefrankfurt.com

For more detailed information, please refer to the General Terms and Conditions or the Technical Guidelines (p. 12, item 4.2, Stand Construction Approval) as amended from time to time.
You will be charged a fee for the inspection of your two-storey stand. The cost of the approval process (inspection of documents submitted and approval on site) will be invoiced to you or to your stand builder. If you fail to submit information on the static determined by a second independent structural engineer, the engineering firm contracted by Messe Frankfurt will conduct the inspection and will bill the cost to you separately.

If you have any questions, please contact the Technical Event Management team at

Telephone +49 69 75 75-59 04 or
technics@messefrankfurt.com

Due to the width of the partition walls, if your stand is open on one or two sides please subtract 6 cm from the confirmed width of the stand. The result will be the inside width of your stand.

If required, for stands of up to 50 m2 Messe Frankfurt will provide standardised partition walls (height: 2.50 m) equipped with adjustable feet (length: up to 0.12 m) free of charge. If you do not need any partition walls, please inform the contact person responsible.

Please note that stand partition walls must not be damaged (by nails, screws, etc.).

Open-air stands, temporary structures, mobile stands, two-storey stands, special mountings, and special constructions are subject to separate approvals and fees.

Special constructions include:

  • stands measuring more than 100 m2
  • two-storey stands
  • walls measuring more than 4 m in height
  • closed ceilings
  • platforms measuring more than 0.20 m in height
  • glass constructions
  • moveable parts


Stand plans with a suitable scale (e.g., 1:100) and labelling in German or in English must be submitted in duplicate no later than six weeks before installation to

Messe Frankfurt Venue GmbH
Technisches Veranstaltungsmanagement
Ludwig-Erhard-Anlage 1
D-60327 Frankfurt am Main
technics@messefrankfurt.com

Special consideration for stand elements bordering on aisles
All stand elements bordering on aisles must be as transparent as possible. Ideally, 70% of the front should be open. Long, enclosed elements bordering on aisles are not permitted. Please comply with item 4.7.1 of the Technical Guidelines. Otherwise, Messe Frankfurt reserves the right to adjust your stand’s construction on site, for which you will be subject to a fee.

All stand elements bordering on aisles must be as transparent as possible. Ideally, 70% of the front should be open. Long, enclosed elements bordering on aisles are not permitted. Please comply with item 4.7.1 of the Technical Guidelines. Otherwise, Messe Frankfurt reserves the right to adjust your stand’s construction on site, for which you will be subject to a fee.

You cannot hang any objects from the ceilings of Halls 8.0, 5.1 and 10.0. Hanging objects from the ceilings in other halls is subject to the terms specified in the Shop for Exhibitor Services. All ceiling installations must be carried out by the electrician responsible for the hall. To order this service, please go to the Shop for Exhibitor Services.

If you have any questions or would like to request a quotation, please contact
the Ceiling Suspensions team at
Telephone +49 69 75 75-68 99 or
suspensions@messefrankfurt.com

The offices of the hall managers are marked with this pictogram:

  • Forum: +49 69 75 75‑54 39
  • Hall 1: +49 69 75 75‑63 01
  • Hall 2: +49 69 75 75‑63 02
  • Hall 3: +49 69 75 75‑63 03
  • Hall 4: +49 69 75 75‑63 04
  • Hall 5: +49 69 75 75‑63 05
  • Hall 6: +49 69 75 75‑63 06
  • Hall 8: +49 69 75 75‑63 08
  • Hall 9: +49 69 75 75‑63 09
  • Hall 10: +49 69 75 75‑63 10
  • Hall 11: +49 69 75 75‑63 11
  • Hall 12: +49 69 75 75‑63 12

2. Service documents for Heimtextil 2019

The service folder containing all the relevant information for exhibitors will be available in digital form only. You will be able to download it from our website at https://heimtextil.messefrankfurt.com/frankfurt/en.html  as of August 2018.

3. Shop for Exhibitor Services

If you are the principal contact person for communications with Messe Frankfurt and you don’t have any login data yet, we will prepare your access to the online shop for you. You will receive a confirmation e-mail from us automatically. Simply click on the registration link and create your own password. We will inform you by e-mail as soon as you have access to the exhibitor services shop. Then you can start placing orders immediately.

Please note that these e-mails only will be sent to your company’s principal contact person for communications with Messe Frankfurt. Only this person has full access to the respective stand in the exhibitor services shop.

If you already have received your login data,
please go to https://serviceshop.messefrankfurt.com, then click Login and enter your e-mail address and your password. If you don’t remember your password, simply click on Forgot your Password?. We will send you an e-mail immediately with the information you require to reset your password.

What to do if your company’s principal contact person for communications with Messe Frankfurt has changed?

You cannot overwrite another person’s data in the login field. Please contact the Heimtextil team at heimtextil@messefrankfurt.com.

Users and rights only can be managed by the principal contact person for communications with Messe Frankfurt (contact person indicated in the contract) and his/her proxies. You have two options for managing users and rights:

Management by proxy:

The proxies you appoint will have the same rights in the Shop for Exhibitor Services that you have as principal contact person and can manage, for example, rights to place orders. To do so, proxies have to create their own login data.

Management by stand code:
If you want to grant rights to third parties, for example, your stand builders, to place orders which will be billed to your stand and, thus, to your account, simply forward your stand code to these third parties. Persons using your stand code will have to create their own login data.

In the menu under User Administration you can view a list of all order authorisations you have granted. If required, you can revoke them at any time.

If you have any questions regarding the Shop for Exhibitor Services, please call the shop hotline at +49 69 75 75-29 99 or send an e-mail to serviceshop@messefrankfurt.com.

3.1. Placing orders

Please contact your contracting partner. He/she can create rights for you in the Shop for Exhibitor Services by setting up another account so you can order services on behalf of your contracting partner and in his/her name, or by requesting a separate account for you so you can place orders which will be billed to you.

3.1.1.  Services for your stand

Please go to Stand Equipment in the Shop for Exhibitor Services.

Your contact:
Messe Frankfurt Services
Telephone +49 69 75 75-65 70
equipment@messefrankfurt.com

We can install the power outlet in your stand wherever you need it, either from the hall ceiling or via the utility conduits in the floor. To order this service, please go to the Shop for Exhibitor Services.

If you have any questions or would like to request a quotation, please contact
the Electricity team at
Telephone +49 69 75 75-66 70 or
electricity@messefrankfurt.com

Your water outlet will be installed in the location of your choice in your stand via the utility conduits in the floor or the water main located in one of the pillars. You can order this service in the Shop for Exhibitor Services as well.

If you have any questions or would like to request a quotation, please contact
the Water team at
Telephone +49 69 75 75 -66 78 or
water@messefrankfurt.com

Once you have placed your order, you no longer can position the product in the drawing of your stand. Please send your own drawing to the department responsible (remember to indicate the name of the trade fair, your hall number, your stand number, and your customer number in the drawing).

Please go to Stand Services in the Shop for Exhibitor Services.

If you have any questions, please contact
the Cleaning team at
Telephone +49 69 75 75-69 11 or
cleaning@messefrankfurt.com

Waste of up to 0.5 m³ per day accrued in your stand during the trade fair will be removed by Messe Frankfurt. Simply place your bagged refuse in the aisle at the close of the trade fair. If you have to dispose of larger amounts of waste, please order a container.
During installation and dismantling, special waste, such as paint and varnish, can be placed in the respective containers.
For all other types of waste, please go to the Shop for Exhibitor Services and order a container.

If you have any questions, please contact
the Waste Disposal team at
Telephone +49 69 75 75-69 11 or
waste@messefrankfurt.com

Please go to Catering/Events in the Shop for Exhibitor Services.

Your contact:
Accente Gastronomie Service GmbH
Telephone +49 69 7 56 02-0
info@accente.com

Also, an overview of our catering services is available at www.accenteservices.de.
Please note that all third-party catering companies need previous approval to enter the fairgrounds with vehicles and such entrance is subject to a fee.

Please go to Stand Services in the Shop for Exhibitor Services.

If you have any questions, please contact
the Stand Security team at
Telephone +49 69 75 75-68 95 or
standguard@messefrankfurt.com

Please go to Stand Services in the Shop for Exhibitor Services.

Your contact:
Eventence
Telephone +49 69 756 02-24 34
eventence@accenteservices.de

Please go to Stand Services in the Shop for Exhibitor Services.

Your contact:
Eventence
Telephone +49 69 756 02-24 34
eventence@accenteservices.de

All exhibitors have access to free WiFi services during Heimtextil. You can use this access to visit websites and to download or send the occasional e-mail. Availability throughout the fairgrounds depends on the number of users. For instructions regarding WiFi services on the fairgrounds, please go to https://heimtextil.messefrankfurt.com/frankfurt/en/exhibitor-services/set-up/wifi.html.
If you need a guaranteed bandwidth, we suggest that you order WiFi products in the Shop for Exhibitor Services, which products are subject to a fee.

3.1.2.  Non-stand related services

You can order forklifts, cranes, and other technical equipment from Messe Frankfurt’s Logistics Services team. The team also handles your full and empty freight crates and accepts your cargo, takes it to storage, and delivers it to your stand per your instructions.
Forklift and crane services for the fairgrounds only can be ordered in the Shop for Exhibitor Services and will be provided by Messe Frankfurt’s logistics services partners.
The same applies to the storage of full and empty freight crates during the trade fair.

For individualised consulting, please contact
the Logistic Services team at
Telephone +49 69 75 75-60 75 or
logistics@messefrankfurt.com

3.2.  Marketing / press

The deadline is 12 October 2018.
    
If you have any questions regarding your catalogue entry, please contact
Messe Frankfurt Medien and Service GmbH at
Telephone +49 69 75 75-51 31 or
mediapackage.heimtextil@messefrankfurt.com


Your marketing materials will be available in the online shop at www.promotion.messefrankfurt.com as of September 2018.

In the shop you will find free print and/or digital marketing materials you can use to attract attention to your appearance at Heimtextil. Materials include information flyers, personalisable e-cards, and coupons for entry tickets for your customers.

If you would like comprehensive consultation services regarding the marketing materials available or if you have any questions regarding the optimal combination of marketing materials or regarding personalisation, please contact
the Marketing Services team at

Telephone +49 69 61 999-115 /-116 or
service@dialogistiker.de

You can rent a pigeonhole at the Press Centre for your printed press documents. In addition, you can book an online pigeonhole for text and photos on our website where you can present your innovations to the media.
If you would like to organise press talks at your stand or in a conference room on the fairgrounds, we will include the respective date in our official list of press appointments. In addition, we will help organise a conference room that meets your needs.

For more information please contact

Heike Meub
Telephone +49 69 75 75-65 20
heike.meub@messefrankfurt.com

You can book advertising space in the Shop for Exhibitor Services under Marketing Services.

Your contact:
Team Advertising Services
Telephone +49 69 75 75-56 46
advertising.services@messefrankfurt.com

Please click here to view a list of options.

3.3.  Billing

Invoices for stand-related services such as suspensions, electrical, water or telecommunication outlets will be sent to you after the trade fair.

If you have any questions regarding individual invoices, please contact the respective department or partner that sold the service to you. You can view the e-mail addresses and telephone numbers by clicking on the name of the respective service in the Shop for Exhibitor Services.

Generally, all invoices will be sent to the billing address saved in Messe Frankfurt’s central system. If you want individual invoices to be sent to another address, please contact the hotline at +49 69 75 75-29 99 or at serviceshop@messefrankfurt.com before placing your order.

4. Permits for installation and dismantling / exhibitor tickets / coupons for entry tickets / entry tickets

You can download a pdf file of your permit to be used for installation and dismantling from the  Exhibitor Ticket Services portal. Simply print the requested number of permits.

Each installation and dismantling helper needs his own card, on which he enters his name, so
that an access is possible. Please note that random permit inspections may be conducted.

These permits are to be used exclusively for installation and dismantling your stand. Every person involved in the installation and dismantling of your stand must have a permit and must carry it in a visible location at all times.
Alternatively, you can obtain permits for installation and dismantling at the Service Centre at Torhaus, level 2, or at the entrances to the fairgrounds.
Please note that permits for installation and dismantling are not valid for public transportation.

Depending on the size of your stand, you will receive the following number of exhibitor tickets free of charge:

  • 10 m² and less  2 tickets each
  • 11 to 20 m² 4 tickets each
  • 21 to 30 m² 5 tickets each
  • 31 to 50 m² 6 tickets each
  • 51 to 80 m² 8 tickets each
  • 81 to 100 m² 10 tickets each
  • 101 to 150 m² 15 tickets each
  • 151 to 200 m² 20 tickets each
  • 201 to 250 m² 25 tickets each
  • 251 to 300 m² 30 tickets each
  • 301 to 350 m² 35 tickets each
  • 351 to 400 m²  40 tickets each
  • 401 to 450 m² 45 tickets each
  • 451 to 500 m² 50 tickets each
  • 501 to 550 m² 55 tickets each
  • 551 to 600 m² 60 tickets each
  • 601 to 650 m² 65 tickets each
  • 651 to 700 m²  70 tickets each
  • 701 to 750 m² 75 tickets each
  • 751 to 800 m² 80 tickets each

Exhibitor tickets are valid for the duration of the trade fair only. They entitle the holders to access the fairgrounds/halls, generally one hour prior to the official opening.
Exhibitor tickets are issued exclusively to exhibitors and stand personnel and must not be forwarded to customers. If you need any additional exhibitor tickets, we will provide them to you for a fee. You can personalise and print your exhibitor tickets conveniently in the Exhibitor Ticket Services portal. The number of free tickets you are allotted automatically is linked to your stand number and will be shown in the portal.

Coupons (for one-day entry) are valid for the duration of the trade fair and entitle holders to access the fairgrounds during the hours the trade fair is open.
You can purchase coupons for entry tickets in the  Exhibitor Ticket Services portal or order them as part of your Promotion Package. After the trade fair, you will be billed only for the coupons that have been redeemed.

5. Installation and dismantling

Please go to https://heimtextil.messefrankfurt.com/frankfurt/en/planning-preparation/exhibitors.html#set-up to view the new regulations regarding installation and dismantling in detail.
During regular installation and dismantling hours, work can be carried out in the halls 24 hours a day. The carpeting will be laid on the last day of installation, starting at 3:00 p.m. The aisles in all halls must be vacated at this time. Please ensure that after 3:00 p.m. all installation and/or decoration work is restricted to the interior of your stand. All aisles will be carpeted  for the duration of the trade fair.

 

6. Travel / online registration / parking before, during and after the trade fair

To ensure smooth installation and dismantling of Heimtextil 2019, all vehicles that access the fairgrounds for early and regular installation (27 - 28 December 2018 and 2 - 7 January 2019) and for dismantling (12 - 13 January 2019) must be registered in advance and must report to the check-in point.

Exhibitors, stand construction companies, and forwarders can register online and can download and print the registration confirmation conveniently in advance. You will be required to show your confirmation at the check-in point. Please follow the signage. The information you provided during registration will be read into the system when you check in, and you will be assigned a loading zone. Once the loading zone is available, you will receive an access permit for your vehicle. The number of the gate through which you can access the fairgrounds will be indicated on the permit.

You can register in advance as of 5 November 2018 at https://einfahrt.messefrankfurt.com/ees/deliverer.

Parking and traffic regulations „at a glance“

For more information regarding traffic regulations during Heimtextil, please klick here.

Lorries with a permissible total weight of 2.5 tons will be provided with parking space on the fairgrounds or in the Rebstock parking garage subject to a fee. Please submit your reservation in the Shop for Exhibitor Services no later than six weeks prior to the beginning of the trade fair. Also for a fee, transporters and lorries can be parked in the lot (Rebstock Parkplatz) operated by Messe Frankfurt Venue GmbH. Reservations are not necessary for the use of this parking lot.

Delivery vehicles are allowed to enter the fairgrounds for one hour on trade fair days (on the last day only before 2:00 p.m.). Drivers will be required to make a 100 euro deposit which will be retained if the one-hour period is exceeded.

On the last day of the trade fair, the latest access will be at 2:00 p.m. Access to the fairgrounds will be closed to vehicles between 2:00 p.m. and the beginning of the period in which vehicles can access the fairgrounds for dismantling purposes. Vehicles used for dismantling purposes must be taken to Sammelplatz E1 at Rebstock where a permit can be obtained. From 3:00 p.m. and 10:00 p.m. on 11 January 2019, shuttles will run regularly between the fairgrounds and Station 4 at the Rebstock parking lot for lorries free of charge.
You will have the opportunity to take small cargo from the fairgrounds on 11 January 2019 between 5:00 p.m. and 7:00 p.m. before vehicles can access the fairgrounds for dismantling purposes. On the last two installation days and during the trade fair, Messe Frankfurt will issue a limited number of special dismantling access permits for lorries and small transporters with a permissible total weight of 3.5 tons.

You can pick up a special dismantling access permit from 6 to 11 January 2019 between 10:00 a.m. and 2:00 p.m. at the Central Information Centre at Torhaus, level 02. You will be required to sign a declaration confirming that 200 euros will be added to your ancillary costs if you fail to leave the fairgrounds before the deadline indicated on the special permit. Special dismantling access permits only will be issued to exhibitors who provide identification and their customer number. No more than 400 special dismantling access permits will be issued.

You must enter and leave the fairgrounds through the gate indicated on your permit. Please note that Messe Frankfurt will not be able to provide any freight lifts because of the work on the carpeting in the aisles.

For more information regarding traffic regulations during Heimtextil, please click here.

 

You can order parking permits for the fairgrounds and the Rebstock parking garage for lorries with a permissible total weight of 2.5 tons in the Shop for Exhibitor Services under Permits/Tickets. You do not need to register your vehicle at the Rebstock check-in point.
The deadline for ordering parking permits ends six weeks before the trade fair begins.
Parking permits will not be mailed until after the deadline for ordering them has expired.

If parking permits still are available after the deadline for ordering them has expired, the remaining tickets can be ordered in the Shop for Exhibitor Services but will not be mailed to exhibitors outside of Germany.
Subject to availability, parking permits ordered will be reserved and can be picked up on any of the last two installation days at the Service Counter at Torhaus, level 2.

For information for your navigation system or your smartphone on travelling to Frankfurt am Main by car, please go to https://heimtextil.messefrankfurt.com/frankfurt/en/planning-preparation/arrival-stay.html

The eco-friendly zone of the city of Frankfurt is located inside the ring of Autobahns formed by the BAB A5 in the west, the A3 in the south, and the A661 in the east. Vehicles with the applicable emissions permit and the respective badge can access the fairgrounds at any time. Vehicles without this badge can access the fairgrounds through Tor West or Tor Nord. When arriving from the A5, take the A648 and exit at Rebstock or Katharinenkreisel. You also can access the Rebstock parking garage via the exit at Rebstock.

7. Contact information

Shop for Exhibitor Services: +49 69 75 75-29 99
Fairconstruction Team: +49 69 75 75-68 11
Ceiling Suspension team: +49 69 75 75-68 99
Cleaning team: +49 69 75 75-69 11
Electricity team: +49 69 75 75-66 70
Water team: +49 69 75 75-66 78
Logistics Services team: +49 69 75 75-60 75

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